Privacy Policy

Total Fibre & Data (“we”, “us”, “our”) provides commercial data cabling, fibre optic, and communications installation services across Brisbane and South East Queensland. This policy explains how we collect, use, hold and disclose personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who this policy covers

This policy applies to personal information we collect from:

Visitors to our website (tfd.tech)
People who submit an enquiry, quote request, or lead form (including via LinkedIn ads)
Clients, subcontractors, and suppliers we work with

2. What we collect

Depending on how you interact with us, we may collect:

Contact details: name, email address, phone number
Business details: job title, company name
Project details you provide when requesting a quote (e.g. site address, scope of work)
Technical information such as IP address and browsing behaviour on our website (see Cookies, below)

We do not knowingly collect sensitive information (such as health information) through our website or ad forms.

3. How we collect it

We collect personal information directly from you when you:

Submit a quote request or contact form on tfd.tech
Submit a LinkedIn Lead Gen Form on one of our ads
Email, call, or otherwise correspond with us

LinkedIn Lead Gen Forms are pre-filled using the information in a person’s LinkedIn profile at the time of submission. Information you submit through these forms is sent to us and is subject to this policy; it is also subject to LinkedIn’s own privacy policy for how LinkedIn itself handles it.

4. Why we collect and use it

We use personal information to:

Respond to enquiries and provide quotes
Deliver and manage our services to clients
Maintain business records (invoicing, scheduling, compliance)
Improve our website and marketing, including measuring ad performance

We do not use your information for automated decision-making that has a legal or similarly significant effect on you.

5. Disclosure to third parties

We may disclose personal information to:

Service providers who support our business (e.g. website hosting, CRM, accounting software)
LinkedIn, as the platform through which Lead Gen Form submissions are delivered to us
Subcontractors or partners engaged on a specific project, where relevant to delivering that project
Government or regulatory bodies where required by law

We do not sell personal information to third parties.

6. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including restricting access to staff who need it to do their job. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Retention

We keep personal information for as long as reasonably necessary for the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations), after which it is securely deleted or de-identified.

8. Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable timeframe.

9. Complaints

If you have a concern about how we’ve handled your personal information, please contact us first using the details below so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Cookies

Our website may use cookies and similar technologies to understand how visitors use the site and to measure the performance of our advertising, including LinkedIn ads. You can control cookies through your browser settings.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Effective Date: 1 September 2026

12. Contact us

For any questions about this policy or your personal information, contact us at:

Email: info@tfd.tech
Phone: 1300 111 020
Address: 46 Marlborough Road, Wellington Point QLD 4160
ABN: 21 658 931 296